Frequently asked questions
Questions
How do I place an order?
We are currently accepting orders for pick up & delivery on this website Thursday thru Sunday, 8am - 8pm.
For events or large order (minimum $500), you can call us at (206) 549-9643 or email us at thefrenchguysllc@gmail.com
*Do note that all orders have to be placed at least 24 hours before delivery!
Are you guys really French ?
The company has been created by a French Guy, the products are made by a French guy and the delivery is also carried out by a French guy. We do speak great English though just be ready for a strong accent.
What payment options do you accept?
We currently accepting payment by Credit Card on the Website. We also accept Venmo, check, cash for direct orders by phone or e-mail. Orders are not confirmed on the schedule until payment is received in full.
I placed an order, but I have not received a reply, what should I do?
Please allow up to 24 hours for a response. We do not have an automated system and will reply to you as soon as we are able. Sometimes our replies end up in SPAM folders, so please be sure to check prior to reaching out again. If your request is time sensitive, feel free to call or text at (206) 549-9643. If we miss your call, we are probably in the kitchen baking products or out on deliveries, so be sure to leave a voicemail if you’d like a call back! Thanks
Do you deliver?
Yes, we do! Delivery is available Thursday thru Sunday, 8am - 8pm (1 hour delivery window). There are three different delivery fees ($5, $10, $15, $20) depends on your location. For more info about delivery please click on the delivery options on the bottom left of the website. Please understand that we are a small, family operated business and may not be able to accommodate all delivery requests based on location & delivery schedules.
Can’t pick up but don’t see your city? Contact us and we will see if we can accommodate, delivery fees may vary by location.
Delivery windows: We will always try to deliver by your requested time, however due to the size of our team we structure our routes by neighborhoods , therefore we may have to delivery earlier or later than requested. If you have a specific start time to your event, please note it. We appreciate your understanding as we are in this growth period.
What happens if the recipient isn’t home or I provided an incorrect delivery address?
Unable to delivery: We do not coordinate delivery with recipients, only the person placing the order. Should the recipient not be home, we will reach out for instruction on where to leave the order if a phone number was provided. If we are unable to get in touch with the recipient or person who placed the order, we will leave the order at the front door. For apartments, we will leave the order either in the mail room or by the recipients front door at our discretion. A picture of the delivery will be provided to the individual who placed the order. We do not reattempt delivery at a later time and we are not responsible for the order once delivered.
Incorrect delivery address: Please double check addresses prior to submitting your form as refunds will not be provided for incorrect delivery addresses. In the event the wrong address is provided, we will do our best to get in touch and redirect if possible (may be subject to an additional delivery fee), but there is absolutely no guarantee. Should we be unable to redirect due to the new address being in a different neighborhood than the originally submitted address or due to delivery schedule conflicts, the order will not be eligible for a refund.
How long do my products stay fresh for?
We want to say it will depend on your order. Please put all the desserts, tartes and products with cream inside the fridge for maximum 4 days. Also, for the bread, brioches or viennoiseries, please keep the products covered with a dishtowel, that will help to keep it fresh. Don’t forget to use your toaster for bread, and brioche, it’s really good.Thank you.
Do you accommodate substitutions & allergy requests?
We will always do our best to accommodate if we can. We are a small company and stock our ingredients according to our current menu offerings, therefore we may be unable to substitute certain ingredients. Keep in mind that our products are made in the same facility as gluten & nut containing products as well as other potential allergens, therefore we cannot guarantee no cross contamination of any allergen. We also are going to provide gluten free and vegan products soon. Stay tuned. Thank you.
I was not satisfied with my purchase or experience. What are my options?
We always try hard to provide our customers with the absolute best service and products we can. Should you not be happy with something, please do reach out to us so we can try to make it right! Customer satisfaction is extremely important to us and we stand behind our products. Email us at thefrenchguysllc@gmail.com or call us at (206) 549-9643. Thank you.